Confirm that you’re accessing servers which are available for you ProtonVPN plan.See this article for details on where to find and set your OpenVPN credentials. For security reasons, you must use your OpenVPN credentials and not your Proton credentials when logging in via third party VPN applications. ProtonVPN employs two sets of credentials, your Proton account credentials, used to log in on our homepage (or to your email if you are a ProtonMail user), and your OpenVPN credentials, which are used to authenticate with the VPN servers if you are using a 3rd party OpenVPN application. Make sure you are using your OpenVPN credentials ( and not your Proton credentials). Verify that you’re using correct OpenVPN credentials.Please try the following steps to fix the problem: If you encounter this error, there are a number of things you can try to remedy this situation. Quick steps to fix an Authentication Failure error For more details, check out the different ProtonVPN Plans. Free user get 1 connection, while Plus users get up to 5 connections. Different plans have different max number of simultaneous sessions, e.g.
You have hit your maximum number of concurrent sessions.
PIA VPN CLIENT AUTHENTICAITON FAILED PASSWORD
This error message is thrown by the OpenVPN protocol and can mean one of two things:
PIA VPN CLIENT AUTHENTICAITON FAILED FOR ANDROID
It can be that some connection attempts will throw an AUTH FAILED error message and depending on your device and operating system, the message will look similar to the following: Auth Fail on Android – OpenVPN for Android client What is an Authentication Failure error and why does it appear? It is also possible to connect using a third party OpenVPN client such as Tunnelblick on Mac, the OpenVPN package on Linux or different mobile clients on iOS and Android. There are a number of ways to connect to ProtonVPN apart from our native application (currently available on Windows). Encountering Authentication Failure errors when connecting to ProtonVPN while using 3rd party VPN clients? Read on to find a list of solutions to this problem.
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